Take the next steps into health.
1
Book your first 3 sessions
All patients are seen for approximately 3 visits a week apart. Afterwards, reassessment, resources, and a more spaced-out treatment plan is put into action. Our job is to get you out of pain and hand you quality of life. Your Initial session will help us assess and craft a treatment plan that suits your needs and goals. Your first two follows up shortly after will help your body adapt to the changes, and help us properly gauge how your body is responding to treatment.
Start here:
2
Fill out your intake paperwork
Every patient is expected to complete the necessary paperwork before their first session, and arrive on time for their session. Our office prides itself on minimizing wait times and prioritizing each patient's experience. To maintain this standard, we make every effort to run on schedule, and we ask that you do the same. Your intake will also have important details & consent forms for your appointment, and will ensure you maximize your 1:1 time with your provider.
3
Follow your treatment plan,
enjoy the results
None of the treatments in our office are magic fixes. Successful outcomes require active participation in your treatment plan. Patients should expect approximately 3–5 acupuncture or PT visits, and 6–10 SoftWave sessions, depending on their individual needs & progress. Your practitioner will help you get a sense of this at your first visit, but starting with 3 weekly appointments is the recommended approach! As you progress, your practitioner will work with you to adjust the frequency of your treatments.
What to expect at your first visit:
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We constantly have patients remark on the warm and caring reception they receive at BPH. The clinic itself is a well-tended and cozy place to land, and all of our staff are in love with what they do. Our kind and professional front desk staff make scheduling and communication smooth and easy, allowing our practitioners to focus completely on patient care.
Plan to arrive exactly on time, or a few minutes early to allow time to grab some water, tea, or use the restroom.
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Your first visit begins with a detailed, whole-body assessment. We take time to understand your symptoms, medical history, lifestyle, and goals. Your practitioner will walk you through the treatment for this first visit, answer any questions you may have, and make sure you feel comfortable and safe throughout your session.
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No two bodies are the same, so neither are our plans. We design a fully customized roadmap to restore your body’s function, reduce pain, and rebuild stability based on your evaluation. Most acupuncture and physical therapy patients can safely plan for 3-5 weekly visits when first starting, while most Softwave patients can plan for 6-10 weekly visits for best results.
New Patient Checklist
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Treatment Expectations:
None of the treatments in our office are magic fixes. Successful outcomes require active participation in your treatment plan. Patients should expect approximately 3–5 acupuncture sessions, 3–5 physical therapy sessions, and 6–10 shockwave therapy sessions, depending on their individual needs and progress.
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Paperwork & Punctuality
Every patient is expected to complete the necessary paperwork and arrive on time for their appointments. Our office prides itself on minimizing wait times and prioritizing each patient's experience. To maintain this standard, we make every effort to run on schedule, and we ask that you do the same.
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Appropriate Clothing:
Specific clothing is not required, but wearing comfortable, accessible clothing is helpful. Certain treatments may require clothing to be moved or adjusted. This is always done by the patient and only with their express consent.
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Payment Options:
We offer a variety of payment options, including discounted treatment packages and financing. Our financing options through Cherry include 0% interest and work similarly to Klarna or Afterpay, allowing patients to spread out payments over time. We accept HSA/FSA cards as well. We can provide you a receipt for out-of-network reimbursement upon request.
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Mutual Respect & Communication
We are an office and a community built on mutual respect. We pride ourselves on listening to our patients, using our expertise to help relieve pain, and ensuring that everyone feels heard, valued, and well cared for. In return, we ask that you extend the same respect and understanding to our practitioners and front desk team. This includes adhering to your treatment plan so that you can see the results you’re looking for. Clear, kind, and appropriate communication helps us provide the best possible experience for everyone
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You can set up your first appointment online at our booking site, here, or you can call, text, or email with our friendly front desk staff! See our contact page.
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New patients should expect to come once per week for 3–5 visits to begin creating lasting change. Plan for 6-10 visits for Softwave Therapy.
This is not magic—it takes time to reorganize and fix a problem. Our goal is long-term relief, and your practitioner will create a maintenance plan to support your progress even after symptoms improve.
After we’ve got you feeling better, you can come to us whenever you’re in need! Some people come monthly or seasonally for maintenance, or if something new pops up that you’d like support with. We treat the whole body! -
Our clinic operates as a fee-for-service model because it allows us to provide a higher standard of care without restrictions imposed by insurance networks. This model gives us the ability to spend more time with each patient and design fully individualized treatment plans. We are able to integrate advanced modalities like pelvic floor therapy, shockwave, and acupuncture without limitation.
Fee-for-service care allows us to focus entirely on what works best for you, not what an insurance system will approve. The result is more personalized, more comprehensive, and more effective care that is built around outcomes, not billing constraints.
We do accept MVA/No-Fault insurance for acupuncture and massage therapy appointments, as well as most HSA and FSA cards.
Common Questions - Answered!
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We have many ways to solve your problem here at BPH! Call and talk with our front desk about your symptoms and goals- they have lots of experience in how our practice treats, and they may be able to guide you in the right direction.
We also can set you up with a free 15 minute consultation call with one of our providers to check in directly with a clinician.
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Absolutely! You can bring the paper reports along with you to your first appointment, or email them to us ahead of time at info@bphac.com. Your practitioner always loves to review these when considering your care. Just be sure to bring or send the written report version- we do not have the programing to look at imaging on CDs or USB drives.
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The great news is, pretty much everything aside from emergency medicine! Just a starter list for you here…
Athletic injury, strain, and general muscle recovery
Chronic pain and tension
Injuries (wound healing, accidents, falls, etc.)
Autoimmune disorders
Inflammation
Chronic digestive issues and IBS
Women’s pelvic health disorders (pain, fertility, sexual, and urogenital health)
Men’s pelvic health disorders (pain, fertility, sexual, and urogenital health)
Mental health
Stability and balance issues
Hormonal health
Neuropathy
Side effects of chemotherapy and other cancer treatments
Our clinic operates as a fee-for-service model because it allows us to provide a higher standard of care without restrictions imposed by insurance networks. This model gives us the ability to spend more time with each patient and design fully individualized treatment plans. We are able to integrate advanced modalities like pelvic floor therapy, shockwave, and acupuncture without limitation.
We are not in-network with most insurance plans because those systems often limit visit length, dictate treatment choices, and restrict clinical decision-making. In many cases, this creates more barriers to care than it solves, forcing providers into standardized protocols that do not reflect the complexity of pelvic health conditions.
Fee-for-service care allows us to focus entirely on what works best for you, not what an insurance system will approve. The result is more personalized, more comprehensive, and more effective care that is built around outcomes, not billing constraints.
Why We Are Fee-for-Service (and Not In-Network)
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Many patients are surprised to learn that they can still receive insurance reimbursement even when a clinic is not in-network. This is done through out-of-network benefits, which are often part of PPO insurance plans. If your plan includes these benefits, you may be eligible for partial reimbursement for your care.
A superbill is the document we provide that includes all the necessary medical codes, diagnosis information, and treatment details your insurance company requires. You submit this directly to your insurance provider to request reimbursement for eligible services. While we do not bill insurance directly, we make the process as straightforward as possible. Reach out to us if you would like a superbill for your appointments!
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Check your out-of-network physical therapy benefits before starting care
Ask your insurance provider what percentage they reimburse for CPT-coded services
Submit your superbill regularly (weekly or monthly is often easiest)
Track your deductible status, as reimbursement often increases after it is met
Use a patient portal or insurance app when available for faster processing
While reimbursement varies by plan, many patients do receive partial coverage, especially after deductibles are met.
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HSA (Health Savings Account) and FSA (Flexible Spending Account) are special accounts that let you use pre-tax money for medical care. This means you can use money you’ve already set aside without paying extra taxes on it to help cover treatment costs.
HSA’s usually roll over from year to year, and FSA’s are typically used within a set time period.
We accept HSA and FSA cards directly in our clinic for services like pelvic floor therapy, acupuncture, and other rehab care. If needed, we can also provide receipts for reimbursement.
Using HSA or FSA funds makes it easier to access consistent care without delay or stress about insurance approval. It helps you invest in your health in a simple, flexible way so you can focus on feeling better, not paperwork or barriers.
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Our office is able to accept and process insurance that goes through your car insurance company after you have been in an accident. Your insurance can be used for acupuncture, and sometimes massage therapy or PT (schedule depending). We currently work with a number of law firms and are dedicated to being a part of your recovery team.
Learn more about booking an MVA/No-Fault Appointment here! -
We know that budgeting for your healthcare can be a challenge. We offer flexible, oftentimes 0% APR financing through Cherry! It works much like Klarna or Afterpay, and allows you to set the course for when your payments happen. To learn more and see if you can benefit from Cherry, click here.
“Before I was coming here I was having a lot of low back pain. I tried every different type of treatment that was out there. When I came to BPH I explained to them what all of my problems were...they gave me a succinct guideline as to what we were going to do when I was here. It was clear, it was concise. They follow up with me every single time that I'm here, so I know what to expect each time.
The thing I love about coming here is not only that I have successful treatments, but the people. The people are absolutely fantastic here. Everybody's laughing and having a good time, it's one of my favorite places to come. So hands down, for a piece of advice from my wife, it was the best one she's given me!”
-Larry H.
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